smartservice prevent

smartservice prevent is the preferred option for most customers. Keeping production critical instruments running at optimum performance with minimum downtime is vital. If this is the case in your laboratory smartservice prevent is the ideal maintenance plan for you. With smartservice prevent the emphasis is on prevention, to minimize the chances of a breakdown arising by carrying out extra checks on your instruments. We are so confident that smartservice prevent will reduce your breakdowns that we will include the optional breakdown module (+BD), at a reduced rate.

  • One enhanced preventive maintenance visit, including travel and labour.
  • Extended checks on power supplies, fans, fuses, heaters etc.
  • Emergency breakdown labour and travel at 10% less than the standard rate.
  • Technical & application support.
  • +BD Module can be purchased at reduced rate.


smartservice routine

We recognize that sometimes laboratories have instruments which are used less frequently or are not production critical but are still important to your operations. If this sounds like you, smartservice routine could be the ideal maintenance plan.

smartservice routine includes:

  • One routine maintenance visit,including travel and labour.
  • Emergency breakdown labour and travel at 10% less than the standard rate.
  • Technical & application support.


Optional Modules

In addition to your base maintenance plan you may have specific requirements for additional services. Instead of including them as standard we offer them as optional modules, allowing you to select and therefore pay, for only what you need.

To help plan your budget you may want to add the +BD breakdown module to your maintenance plan. This includes travel and labour for any breakdowns throughout the year.

If your laboratory requires performance verification the +PV module is for you.  It includes performance verification of your system, validated against written criteria.

We deliver a smarter service because of our key strengths:

Experience, Qualifications & Accreditations. Our engineers each have an average of 19 years experience. They have a wide, ever-expanding range of expertise, due to our strong commitment to hiring only the best engineers and providing ongoing training and skills development. This maintains our high first time fix rate and therefore reduces your downtime.

Experienced support staff & service software. It is not only the experience of our engineers that is second to none; the service support team are professionals, who in using our Service Management Software, ensure you experience a seamless service.

Flexible Service Contract. We work with you to develop the appropriate service level agreement for your equipment and needs, taking into consideration such factors as age and type of equipment, operational importance and budget. This approach ensures that you only pay for the level of service needed to meet your requirements. We can also offer two or three year plans, saving you even more.

Nationwide Coverage and Response. Our strong service team is located throughout the UK. We are able to cover all your sites and can respond to critical issues promptly. It is this ability to respond quickly which has earned us a 97% repeat business rate for our service customers.

Multi-manufacturer Servicing. We cover a wide range of instruments including a large number which the manufacturers list as “obsolete”. Owing to our large warehouse stock of parts we can help increase your instrument life-span.

Technical Support. We have a trained team ready to provide technical support over the phone which can save you time and money by reducing the need for call outs.

Application Support. Our experienced team of chromatographers are on hand to help solve your application problems, giving you more productive time in the lab.

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